Terms & Conditions

Last updated: March 8, 2026

Please read these Terms and Conditions carefully before using the services offered by Serene Labs. By accessing serenelabs.co or using our AI automation services, you agree to be bound by these Terms. You must be 18 years of age or older to use our Service.

SMS Messaging — Use Cases and Consent

By providing your phone number through our website forms, you consent to receive SMS text messages from Serene Labs.

Description of SMS use cases: Serene Labs sends SMS messages for the following purposes: appointment confirmations and reminders for scheduled strategy calls, follow-up messages related to your inquiry, onboarding updates and instructions, and service-related notifications relevant to your account.

Opt-out instructions: You may opt out of receiving SMS messages at any time by replying STOP to any message. After replying STOP you will receive one final confirmation message and no further messages will be sent. To re-subscribe, reply START.

Customer support contact: For help or support, reply HELP to any SMS message or contact us at [email protected] or visit serenelabs.co. We respond within 24–48 business hours.

Message and data rate disclosure: Message and data rates may apply to all SMS messages sent and received. Message frequency varies based on your engagement with our services.

Carrier liability disclaimer: Carriers, including but not limited to AT&T, Verizon, T-Mobile, and others, are not liable for delayed or undelivered messages. Serene Labs is not responsible for any delays caused by your mobile carrier.

Age restriction (18+): Our SMS messaging service is intended for individuals who are 18 years of age or older. By opting in to receive SMS messages from Serene Labs, you confirm that you are at least 18 years old.

Link to Privacy Policy: Our collection and use of your personal information, including your phone number, is governed by our Privacy Policy, available at serenelabs.co/privacy-policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Description of Services

Serene Labs provides AI-powered automation and growth systems for aesthetic clinics and similar businesses in the Philippines, including:

  • AI chatbot setup for automated patient inquiries via Facebook, Instagram, and website
  • Automated appointment booking and calendar integration (GoHighLevel)
  • SMS and email follow-up automation for lead nurturing and patient retention
  • CRM setup, pipeline management, and contact organization
  • Social media messaging automation via ManyChat and Meta integrations
  • Review generation systems for Google Business Profile
  • Strategy consultation, onboarding, and ongoing account management

Acknowledgement

By using our Service, you confirm you are at least 18 years of age. Your use of the Service is also governed by our Privacy Policy.

Payment Terms

Service fees are quoted in Philippine Peso (PHP) and outlined in individual service agreements. Payment methods include bank transfer, GCash, Maya, and other agreed methods.

Intellectual Property

The Serene Labs brand, logo, website content, and all materials are the exclusive property of Serene Labs and protected under applicable law.

Confidentiality

Serene Labs treats all client business information as strictly confidential. All data handling complies with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).

Disclaimer of Warranties

Our services are provided "AS IS" and "AS AVAILABLE." Serene Labs does not guarantee specific outcomes such as a defined number of bookings, leads, or revenue increases.

Limitation of Liability

To the maximum extent permitted by Philippine law, Serene Labs shall not be liable for any indirect, incidental, or consequential damages. Our total liability shall not exceed the total amount paid by you in the 30 days prior to the claim.

Governing Law

These Terms are governed by the laws of the Republic of the Philippines. Disputes shall be resolved under the jurisdiction of courts in Quezon City, Metro Manila.

Changes to These Terms

We may modify these Terms at any time with at least 30 days notice for material changes. Continued use constitutes acceptance.

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